The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. DTE plans tree trimming program in the community

    Overgrown trees are the leading cause of power outages, and can cause serious public safety hazards, according to DTE, which is planning extensive tree-trimming operations throughout northern and central Taylor in 2020. Read on...
  2. Taylor Dance offering Barre Intensity Fitness classes in January

    Taylor Dance, located in the Taylor Recreation Center, 22805 Goddard Road, will begin offering Barre Intensity fitness classes for adults on Tuesday and Thursday mornings starting in January. Read on...
  3. Spinning classes are now available at the recreation center

    Check out our new spinning studio at the Taylor Recreation Center. We offer great instructors and high-tech machines at low, low prices. Join the fun today ... and get in shape! Read on...
View All